Technical and Computer Skills: Microsoft office (Word, Excel, Access, Publisher, PowerPoint, Project, Outlook, Front Page), Crystal, Visio, HTML, Dreamweaver, Photoshop, ColdFusion, etc.

Experience (07/08/2003 – To the Present, Management Analyst, and Application Developer):

1. Implemented and administered a policy management software - VigilEnt Policy Center.
2. Developed VigilEnt Policy Center usage tutorials, and trained users.
3. Developed information security policy documents.
4. Coordinated Records Management as records coordinator for a year.
5. Hosted three Business Process Verification and Validation sessions: Disability, Divorce, and Purchase of Service.
6. Reviewed the design specifications created for the New Pension Administration System.
7. Coordinated the sessions among resource persons, vendor representatives, and clients.
8. Scheduled three sessions (for 20 days, each session had about 20 participants)

• Compiled a scenario-based step-by-step document explaining the new system.
• Compiled reference material for the participants.
• Coordinated to resolve many issues raised during the sessions.
• Prepared and submitted final documents with recommendations.
  Created more than 100 Change Requests) – formal written requests to modify system design.
• Helped clients to understand the New Pension Administration System during and after the business process verification and validation session.
• When a design “flaw” was found in the New Pension Administration System, different discussions/meetings were held with different groups of clients and vendor representatives to identify the requirements, priority, and work around for each change request.
• Documented the outcome of the meetings/discussions.
• Submitted the change requests to the executive staff for approval.

9. Drafted/developed the business procedures for retirement processing, disability processing, intent to change processing, post retirement adjustment processing.

• Compiled the existing business rules
• Held meetings with clients to create a procedure so that we can marry between the business rules and newly designed pension system
• Documented the discussion.
• Prepared the draft procedure documents.
• Tested the procedure documents.
• Presented/Demonstrated the procedure documents with clients
  

10. Analyzed the management reports needs and developed more than twenty reports.

Other Experience:

Commonwealth of Pennsylvania
7/2002 – 6/2003 Pennsylvania Management Associate:

• Researched and documented regulatory change process. PENNDOT (07/23/– 8/29/02).
• Analyzed the data about Medical Assistance Program. DPW (9/23/02-10/30/02).
• Compiled the web accessibility report. PDE (11/18/02- 12/27/02)
• Created a computer-based training for new employee orientation. DCNR (1/13/–2/21/03)
• Developed an Access database for work out of class. Imagine PA (5/12/03 – 6/18/03)

Merck & Co., Inc. 12/2001- 5/2002, Online Instructional Designer/ Intern
Riverside, PA 17868

• Developed two online tutorials for Merck employees.
• Analyzed the problems and define goal and objective.
  

IIT, Bloomsburg University 01/2001- 12/2001, Graduate Assistant
Bloomsburg, PA 17815

• Developed a web site for Danville Chamber of Commerce.
• Prepared a profile of graduate students in CD-Rom.
  

JCPenney, 01/2000 – 9/2000, Sales Specialist
Tyson Corner, VA

• Performed excellently in selling luggage and footwear.
• Maintained a good inventory.
  

Nepal Swiss C. Forestry Project, 4/1992- 12/1999, District Project Coordinator and Trainer
P. O. Box 113
Katmandu, Nepal

• Managed about 100 projects worth over one million Nepali Rs.
• Supervised, Managed and Evaluated programs and employees.
• Researched and analyzed information about forest and communities.
  

Education:

• Master of Science in Instructional Technology (2001), Bloomsburg University, PA.
• Bachelor of Art in Sociology (1998), Tribhuvan University, Katmandu, Nepal.
  

Some School Projects:

• Business plan: Developed a business plan in a team, fall 2001.
• Request For Proposal (RFP): Responded a RFP and presented a portal, fall 2001.
• Web-based training: Participated, developed and taught an online course, fall 2001.
• Instructional Design Projects: Tackling HTML table, 2001
• omputer Graphic Design: Prepared graphic art using Photoshop, Painter, Bryce.